We have a 30-day return policy on most of our items, which means you have 30 days after receiving your item to request a return.Ā
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youāll also need the receipt or proof of purchase. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.Ā
This does not cover any:
- normal wear and tear
- Paddle abuse or making contact with objects besides a pickleball
- You must be the original purchaser to claim the Refund.
You are typically responsible for the return shipping costs. However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).Ā
Youāll receive a refund or replacement once we receive the item back if the item is in stock. To start a return, you can contact us atĀ ecopaddles@gmail.com. We will get back to you with the return address in 24-48 hours. If your return is accepted, weāll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Ā
You can always contact us for any return question at ecopaddles@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Ā
Refunds
We will notify you once weāve received and inspected your return, and let you know if the refund was approved or not. If approved, youāll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weāve approved your return, please contact us at ecopaddles@gmail.com.
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