At Ecopaddles, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

1. Does Ecopaddles ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

Bahamas
Yemen
Cuba
Iran
Sudan
Syria

2. How much does shipping cost?

You can enjoy free shipping on orders over US$200. Otherwise, Premium Shipping costs US$25.

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location. We strive to ensure shipping charges are affordable. However, we are at the mercy of our shipping carriers. Therefore, even if it is a free product, the shipping fee will still be charged.

Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time
Order Processing: 2-5 Business Days.
Standard Shipping Time: 7-20 Business Days.
Wrong Shipping Information

If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at ecopaddles@gmail.com
Countries Delivery Time (Business Days)
United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapor（7-15 Days）
Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan（10-20 Days）

Note:

1. Other countries not on the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click: TRACK MY ORDER to track the shipment status.

5. Why has your parcel been shipped but the shipping information has not been updated yet?
1. When the product is delivered tothe carrier, the tracking order number will be uploaded to theorder page afterwards.
2. Due to international transportation, it takes 3-5 days for thepackage to arrive at the airport of the international shippingcenter, During this period, there is no transport information forinland transport from factory to the international shippingcenter. The shipping information will not be updated until thepackage arrives at the international shipping center and isscanned.
If after this time you still can't track your order, please contact us at ecopaddles@gmail.com

So please don't worry and just wait 3-5 days for it to update the information.

6. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at ecopaddles@gmail.com. We’ll either resent a new one to you or give you a full refund.

For help & inquiries, you can check the FAQ or please contact us:
E-mail: ecopaddles@gmail.com

We have a 30-day return policy on most of our items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable. 

This does not cover any:

- normal wear and tear

- Paddle abuse or making contact with objects besides a pickleball

- You must be the original purchaser to claim the Refund.

You are typically responsible for the return shipping costs. However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You’ll receive a refund or replacement once we receive the item back if the item is in stock. To start a return, you can contact us at ecopaddles@gmail.com. We will get back to you with the return address in 24-48 hours. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ecopaddles@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at ecopaddles@gmail.com.